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Frequently Asked Questions

Find quick answers to our top Grossmont Technology queries. Patrons may also consult our Technology Guides for more detailed advice and walkthroughs.

Search FAQs

Keyword search -- enter a keyword like "Canvas", "wifi", or "SPSS" in the search box below:

What is my username?

GCCCD has deployed Single Sign-On. Students, faculty, and staff will utilize their @gcccd.edu email address to access Self-Service, Canvas, GCCCD email, campus computers, printing, and Library database materials.

Usernames are in the form of either firstname.lastname@gcccd.edu or firstinitial.lastname@gcccd.edu, depending upon when you became a student.

Faculty/staff credentials are provided to the user during employee onboarding.

Students may find their username in the Welcome email sent shortly after applying to the school. If you do not know your username, any Student Services office (Admissions, Counseling, Financial Aid, etc.) or Help Desk may look you up.

*Note: Students applying after April 2025 will use their first initial; students enrolled prior to April 2025 will use their first name.

*Note: There may be exceptions to the above. Please see our Passwords and Accounts guide for more details.

What is my password?

You have a single password for Self-Service, Canvas, GCCCD email, campus computers, Wepa printing, campus Wi-Fi, and Library database materials. It must be changed at least once a year, and must be 16 characters or more.

For new students, the password was sent to you in a Welcome email after you applied. You will be required to update it to a new 16+ character password upon first use.

Faculty/staff credentials are supplied during employee onboarding.

How do I reset my password?

Users that have two-step verification enabled may reset their own passwords. To reset your password for Self-Service, Canvas, GCCCD email, campus computers, Wi-Fi, printing, and Library database materials, please use the

*Note: Users without two-step verification will receive a "password reset not registered" error, and must contact their campus Help Desk.

To use the password reset tool:

  1. Navigate to the password reset tool linked above.
  2. Enter your GCCCD email.
  3. Follow the prompts on screen.
  4. Create a new password/phrase that is at least 16 characters long, and hasn't been used in the last 10 cycles. It also cannot include your name/username.
  5. You will receive a confirmation in your personal email upon success.

Find detailed information about the reset process here:

Do I get a college email address?

Yes! Your GCCCD email is your login for multiple resources including Self-Service, Canvas, campus computers, Wepa printing, and the Library databases.

Student email usernames are either firstname.lastname@gcccd.edu or firstinitial.lastname@gcccd.edu, depending on when you registered.

Learn more on our Passwords and Accounts guide page.

Where do I find my college email inbox?

You may log in directly to GCCCD's Outlook instance here: Sign in to Outlook . Use the same credentials as you do for Self-Service and Canvas.

Learn more about student email by viewing the page.

How do I change or update my current GCCCD / Single Sign-On password?

You may update your password at any time by following the instructions in our Update Email Password guide. Please note there is a different process for updating a good/known password versus resetting a bad/forgotten one.

*Note: You must update your password through Outlook.com or on a campus PC if you receive notice it is expired or about to expire. Passwords must be 16 or more characters and not contain your name/user name.

How do I forget a password saved in my browser?

Learn how to remove passwords from your specific web browser below:

  • Google Chrome:
  • Mozilla Firefox:
  • Microsoft Edge:
  • Safari:

*Note: If you've recently changed a password due to reset or expiration, it's a good idea to remove it from your browser.

How do I log on to a campus computer?

For Students, Faculty, and Staff, use your @gcccd.edu/Single Sign-On credentials to log in to computers on campus.

How do I log in to the Library databases such as Kanopy?

You will use the same account/credentials as you do for Self-Service and Canvas. Users will be prompted to set up multi-factor authentication if they haven't done so already. Learn how by following the Microsoft Authenticator guide.

For more helpful login instructions for different Library systems, view this Simply choose the guide for the resource you wish to access (like Kanopy, Films on Demand, etc.) and receive detailed login instructions.

I can't log in to... because my account is "locked" - what do I do?

Your Single Sign-On (@gcccd.edu) account is locked after too many invalid login attempts are made. It will be unlocked automatically after a short period of time. Further invalid login attempts will cause your account to lock again.

*Note: If you previously connected to the Grossmont Wireless network, immediately forget the network on your device before proceeding. A bad Wi-Fi password can rapidly lock you out of your account again.

If you know your password, wait 30 minutes and try again. If you do not know your credentials, see if you can ascertain them from our Technology Guides or searching our Frequently Asked Questions. If you need help, contact the Help Desk.

*Note: CampusLogic accounts are managed exclusively by the Financial Aid office.

I selected "No, it's not me" in the Authenticator App and now I can't log in - what do I do?

You must contact the District IT Help Desk so they may verify and unblock you.

You may email District IT (helpdesk@gcccd.edu) or call the IT Help Desk at (619) 644-7547 for assistance.

How do I log in to Canvas?

Go to the СÓÅ´«Ã½ homepage and choose the Canvas link in the top-right corner of the page or in the menu.

Use the same credentials as you do for Self-Service -- your @gcccd.edu email and password.

If you wish to bookmark the page for easy access, the correct url for our is: gcccd.instructure.com.

How do I use / get help with Canvas?

Students: For questions on how to complete assignments, or issues with taking quizzes, due dates, or accessing necessary materials please contact your instructor.

Students: For questions on how to navigate and use Canvas, see the Canvas Student Support page.

Faculty: For course support please see the Canvas Support for Faculty page.

Students & Faculty: The campus or District Help Desks can assist you with logging in or password resets. Technical issues like browser/materials/plug-in errors or after-hours login support can be addressed by contacting the Canvas 24/7 Support Line at 1-844-600-4953. You may also

How do I log in to Workday?

You may use the following link to

Your username and password are the same as used for Self-Service, Canvas, GCCCD email, and campus computers.

How do I connect to the Wi-Fi on campus?

Connect to Wi-Fi in two easy steps:

  1. Choose Grossmont_Guest on your device.
  2. In your web browser, tick the box to accept the terms and conditions.

That's it! For more details, see this guide on campus Wi-Fi.

How do I forget the network on my Apple device?

For an iPhone/iPad or MacOS, please see the instructions here:

How do I forget the network on my PC?

For a Windows 11 laptop, please see the instructions here:

For a Windows 10 laptop, please see the instructions here: Delete wireless network profile - Windows 10 .

How do I make a Private Tab / Window / enter Private Browse in Safari?

On iOS (iPhone, iPad):

  1. Launch Safari and long-press on the New Tab button (overlapping squares icon).
  2. Choose New Private Tab or Window:
  3. Safari Private Browse

On macOS (MacBook, iMac):

  • Launch Safari and choose File > New Private Window:
Safari Private Browse
How do I make a New Private / Incognito tab or window in Chrome?
  1. Launch Chrome and choose the kebab menu (3 vertical dots).
  2. Choose New Incognito tab:
Chrome Incognito Browse
How do I clear my cache / cookies?

For Chromium-based browsers like Chrome, Edge, Brave, etc:

  1. With your browser open, press Ctrl + Shift + Del on your keyboard.
  2. If on mobile, tap the kabob menu (three stacked dots), and choose Delete Browse data.
  3. In the Time range drop-down menu choose All time.
  4. Tick all check boxes and select Delete data.

For Safari (iPhone or iPad):

  1. Open the Settings app.
  2. Scroll down and tap on Safari.
  3. Scroll down and tap on Clear History and Website Data.
  4. Choose All history in the Clear Timeframe area, and Close All Tabs under Additional Options.
  5. Tap on the Clear History button.
How do I take a screenshot on an Apple device?

On macOS (MacBook or iMac):

  • Press Command (⌘) + Shift + 3 - this will save the entire screen to your Desktop. For more options, press Command (⌘) + Shift + 5 to launch the Screenshot utility.

On iOS (iPhone or iPad):

  • If you device has a Home button, press the Home button + Side button (or Top button on some models).
  • If your device doesn't have a Home button, press and hold the Side button + Volume Up.
How do I take a screenshot on Android?

On Android 12 and higher:

  1. Open Quick Settings by swiping from the top of the screen.
  2. Find the Screenshot option and tap on it.

Most other Android versions/devices:

  • Press and release the Power and Volume Down buttons at the same time.
How do I take a screenshot on Windows?

To capture the entire screen at once:

  1. Find the Print Screen button on your keyboard (sometimes abbreviated PrtScn)

*Note: If your PrtScn button has colored text you may need to hold down the Fn key to activate it.

  1. Press Windows + PrtScn to save a picture of your screen in the Screenshots folder, in your Pictures library.

Capture a portion of the screen:

  1. On Windows 10 and higher, press Windows + Shift + S on your keyboard.
  2. Click and drag a rectangle around the area you want to capture - releasing the mouse button will copy the area to your clipboard.
  3. Paste the image directly into your email message or other document.
How do I find my faculty / employee ID number?

You may find your Employee ID# in your profile in Workday:

  1. Log in to Workday (use your @gcccd.edu email credentials).
  2. On the main screen select the person icon in the top right-hand corner.
  3. Choose View Profile.

Your profile will show an entry for Employee ID on the page. It is a seven-digit number most likely beginning with a 0 or 1.

My CampusLogic account is locked or I forgot the password - what do I do?

CampusLogic accounts are managed exclusively by the Financial Aid department. Please at https://zoom.us/j/98987329572#success.

You may also contact financial aid by phone at (619) 644-7129 or send an email to financial aid via grossmont.financialaid@gcccd.edu.

How do I submit an appeal or other Admissions or Counseling form?

You will need to log in to Dynamic Forms.

Current students should log in with your Self-Service/GCCCD email credentials. Contact the Help Desk for assistance with your login.

Prospective or returning students must Prospective/returning students should for support.

I'm in high school - may I take college classes?

Yes! Visit the dual enrollment page to find out how.

Prospective students (or the parent of a high-school student) must first make their Dynamic Forms login. Learn how to Prospective students unable to log in should

I received a suspicious email in my GCCCD inbox - what should I do?

Do not reply to the email. Never click on any links or ads, open any attachments, or take any action whatsoever that the email may request.

Phishing attempts often try to scare users into action with a false sense of urgency.

If you suspect a phishing email, or are uncertain, simply delete it or  contact the Help Desk. If you provided any information, clicked on any links, or opened any attachments, you must contact the Help Desk immediately.

I'm not receiving emails that I think I should - how can I check my "spam"?

The first place you should check is the Junk Mail folder. From your Inbox in the Outlook web access, find the Folders area in the left-hand pane. Scroll down and choose the Junk Email folder.

If the message isn't in Junk, it may have been quarantined. To verify quarantined emails, log in to with your GCCCD email and password.

Select Quarantine from the Message Filter drop-down on the Message Log screen.

*Note: The filter is highly effective - exercise care and sound judgment when reviewing quarantined messages.

If in doubt, no action is needed - it is safe to leave messages quarantined indefinitely.

If you have interacted with a spam message in any way - clicked on any links or opened any attachments - contact the Help Desk immediately.

Can I download Word / Office / Microsoft 365?

Students enrolled in courses, full-time faculty, and full- or part-time staff are licensed for the full Office / Microsoft 365 suite. You may download and install the product on up to five devices.

Temporary workers and Adjunct faculty may use Office / Microsoft 365 online through the web browser.

Students not enrolled in courses or retired faculty/employees have access to their GCCCD inbox only.

You can learn more in our Microsoft 365 guide.

I'm using OneDrive but don't see my files on the computer - what should I do?

Please attempt following the procedures to Choose Windows or Mac as appropriate.

If that fails, you may need to

I'm using a laptop borrowed from the Library - where are my files saved?

Loaner laptops are not meant to store user files. After each reboot, the system is wiped and restored back to defaults.

Please store your documents in the cloud (OneDrive, Google Drive, etc.) for safekeeping.

I'm using a laptop borrowed from the Library - why can't I install software?

Loaner laptops are not meant to install extra programs. After each reboot, the system is wiped and restored back to defaults.

If you need to use a particular program we recommend using it on your own PC or in one of the Grossmont Computer Labs.

Can I download / use Photoshop / Lightroom, etc?

Students enrolled in a course that utilizes the Adobe Creative Cloud will have access on campus computers. Log in with your Self-Service/student email credentials.

Other users may wish to utilize the free Adobe Express product. More information can be found in the Adobe Guide.

My instructor says I need to use SPSS for class - how do I get that?

Students enrolled in a course that utilizes SPSS have access to it on every campus computer.

Off-campus users will need to download and install the software by following the SPSS Software Download Guide.

How do I register / use Self-Service?

Self-Service is the district's registration and student record system used for adding classes, paying fees, and checking grades. Learn more about adding classes using Self-Service.

How do I buy / research text books?

You can figure out what textbooks you will need through Self-Service:

  1. After logging in to Self-Service, choose the My Text Books option on the bottom right.
  2. Select which school and semester in which you are enrolled.
  3. You'll be taken to the Bookstore website with your classes pre-populated in the Find Course Materials page.

*Note: If you are unable to checkout online please follow the guide for Grossmont Bookstore Checkout.

How may I change my personal email address?

Your personal email is designated in Self-Service. To update the email to which school-related messages are delivered, , and update your User Profile.

*Note: You can update your Canvas notification email from within Canvas.

Where may I find a Datalink Machine?

We provide a list of Datalink machine locations on campus.

How does printing work on campus?

Students and guests may print on campus for a small fee using the Wepa Now app, their email, or school computers. Learn all about Wepa printing on campus.

How do I request printing / duplicating services?

All print jobs must be submitted online through the Printing Department. (Use the Submit a Print Request button).

Log in with your firstname.lastname and your email password.

*Note: New users must create an account by visiting the printing department.

Call the Printing Department at (619) 644-7392 or email printing/duplicating at grossmont.printing@gcccd.edu with questions or for assistance.

How do I join a Zoom Meeting?

Please see the detailed instructions here: Joining a Zoom meeting (no sign-in needed) .

*Note: Students do not need any sort of login to view their Zoom classes.

How come I cannot log in to Zoom or my Zoom account is limited?

New Staff/Faculty are not provided with Zoom accounts automatically, but must request one by emailing the District IT Help Desk (helpdesk@gcccd.edu). Please do not attempt to create your own Zoom account using your @gcccd.edu address; it will be a free/limited account that will not suffice for educational/work use.

*Note: Students do not need any sort of login to view their Zoom classes.

I cannot log in or forgot my password to Zoom - what do I do?

Currently, the District Enterprise team manages Zoom accounts. Please email the District Help Desk for assistance.

*Note: Students do not need any sort of login to view their Zoom classes.

How do I schedule a Zoom meeting, start a meeting, or record a meeting for my class?

Instructors please follow the Choose the appropriate guide under Hosts/Co-Hosts.

*Note: Students do not need any sort of login to view their Zoom classes.

What is my login for the Vision Resource Center (VRC)?

Please (using your GCCCD email credentials).

From the main Microsoft portal, tap the "waffle menu" (grid) and choose More apps.

Locate and choose the Vision Resource Center tile.

I can access my email and Wi-Fi, etc., but not the VRC - what should I do?

If you do have access to Outlook and other school resources, but your VRC login isn't working, contact District IT via email or call District IT at (619) 644-7547 for assistance.

Need further assistance?

If you didn't find the information you were seeking, please check our Technology Guides. Your question may be more thoroughly answered there.