Special Summer Hours

From June 2nd - August 1st, 2025, Operating Hours are shifted to M-TH 8a-5p in alignment with the District's Summer schedule. We will be closed every Friday-Sunday during this period.

Thank you,
Grossmont Helpdesk Team

Technology Help Desk

Grossmont students and faculty members may receive assistance with college-issued technology through the Help Desk. Explore helpful Q&A and other resources below.

FAQs

Find quick answers to our most Frequently Asked Questions.

Guides

Utilize in-depth technology guides to assist you step-by-step.

Need further assistance?

You may help us, help you, by following the guidance below.

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How to Ask for Help

If you need assistance beyond our Frequently Asked Questions or Technology Guides provided, please reach out to us with the following information:

  • Your full Name.
  • Your Student or Employee ID number.
  • Your Date of birth.
  • A brief description of the problem or issue, including the name or GC# of any school equipment being used.
  • (If contacting via email) A phone number where you may be contacted.
  • (If contacting via phone) An email address where you may be contacted.
  • A two-hour window of time during which we may return your call, if needed.

*Note: Email is the preferred method of contact in times of heavy call volume. Be sure to provide the requested information in order to expedite assistance.

Please note that we may only assist with 小优传媒 resources (hardware, software, and campus Wi-Fi). For issues with personal or non-District-owned devices, please follow these guidelines:

  • For Internet connectivity issues at home, contact your cable or Internet Service Provider (ISP).
  • For home or cell phone service issues, such as minimal service or not receiving authentication phone calls, contact your service provider to report the problem.
  • For device issues such as blank screen, power or hardware failures, or suspected virus or malware infections, you will need to contact a computer repair service such as Geek Squad or through your ISP, unless you are using a District-owned device.
  • For areas such as installing software or troubleshooting updates on a personally-owned device, we encourage users to explore our Frequently Asked Questions or Technology Guides. Users are of course free to seek other helpful resources such as Google and YouTube.
How to Contact Us

Students and Faculty may contact us during our normal Hours of Operation.

You may reach us by sending an email to Grossmont Help Desk (g-helpdesk@gcccd.edu). You may also call the Help Desk at (619) 644-7742.

*Note: Calls and emails received after hours will be responded to the next business day. Requests are answered in the order in which they were received.

*Note: It is not necessary to send an email after leaving a voicemail, or call after sending an email. Both actions generate a ticket, and multiple points of contact complicate the tracking and resolving of your issue(s).

Staff members are supported by the You may email District IT at helpdesk@gcccd.edu, or call the IT Help Desk at (619) 644-7547.